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Aerokite Policies

Making A Purchase

Making a purchase could not be easier. Just browse through our products, and click on the item you wish to buy you will then be taken to PayPal where you can pay via credit card or using an existing paypal account.

Shipping And Handling

Shipping and handling charges are included in our pricing. Delivery to outside North America can take up to 14 days, from the date of purchase. Some large items may incur an additional charge, you will be notified of this charge before your order is processed. Deliveries for the majority of our orders happen Monday to Friday 9-5pm. Please state a delivery address where someone is most likely to be in. This can be a work address.

Your order will be dispatched the same day or the next working day if your order is placed over the weekend or on a bank holiday. We guarantee you will receive your order within 6 to 14 working days (Monday to Friday) of placing your order.

International Delivery

We are not responsible for any charges levied to our international buyers via customs ports, airport, or couriers. Any charges that are made for vat, tax etc are your responsibility.

If there is any items missing (which we have not been notified to you) or your order is damaged, you must inform us within 48 hours of receipt of your order via telephone or email.

Please note that if goods are returned to us because you provide an incomplete, or incorrect address you will only be refunded for the cost of the goods.

Guarantee

If you are not satisfied with the goods for any reason you may return them within 14 days. In order for a return to be made, please contact us. Goods must be returned in the original packaging and in the condition received. You will be given a full refund. All delivery, return costs charges will not be refunded.

Privacy Policy

Aerokite do not disclose buyers' information to third parties. Data collected by this site is used to:

Return Policy

In the unlikely event that goods arrive damaged we ask our customers to inform us within 7 days.

If you are not satisfied with the goods for any reason you may return them within 14 days. In order for a return to be made, please contact us. Goods must be returned in the original packaging and in the condition received. All shipping return costs will not be refunded.

Aerokite Recycling Statement

When ever possible we will use recycled materials in the packaging of your order, we are also committed to the minimum use of packaging to conserve materials. We hope that our recycling statement can help conserve the planet's natural resources.